Helpdesk Support Management System is a set of web based integrated tools, optimized to meet efficient handling of complaints, which includes automate processes like user/customer profiling, registering new complaints, managing existing complaints, automatic escalation of unresolved complaints, managing complaints’ status, performing inquiries, handling of complaints by respective persons/departments, performance monitoring and producing informative MIS.

Helpdesk Support Management System is used to log, respond, investigate and analyze complaints with the notion of maintaining and improving a manufacturer’s quality of service process. This should include both negative feedbacks (complaints), along with positive feedback.

Helpdesk software significantly improves company’s quality performance by providing the ability to respond quickly to complaints. This ultimately increases customer satisfaction and brand reputation.

Features & Functionality

  • Employee/User Account Management
  • Customer & Site/ Branch / Department Management
  • Helpdesk Team Management
  • Complaint Generation & Management
  • Complaint Status Management & Severity Level
  • Complaint Forward/ Assignment
  • Complaint Internal Correspondence
  • Escalation Management
  • Problem Turn Around Time (TAT)
  • Complaint Dashboard
  • Email Notification
  • Comprehensive Reports
  • Provides Security and Reliability

Project Description

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Helpdesk Support Management System is a set of web based integrated tools, optimized to meet efficient handling of complaints, which includes automate processes like user/customer profiling, registering new complaints, managing existing complaints, automatic escalation of unresolved complaints, managing complaints’ status, performing inquiries, handling of complaints by respective persons/departments, performance monitoring and producing informative MIS. Helpdesk […]

Project Details

Client
Date December 01, 2014
Categories Technologies

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